There are a number of reasons why companies may decide to outsource business functions to a 3rd party. In most cases, it helps them save money, and it is cheaper to outsource rather than running the service in houses, with an additional advantage of flexibility. When businesses donโt have to worry about certain business functions, they are able to direct their focus to other areas of their business that require their attention. If you do decide to outside, it is important that you evaluate the options available to you so that you are able to outside correctly.
When you have to juggle multiple projects, it can be difficult to get it all completed in the time-frame that you need. That is where outsourcing some of your business functions might be in your best interest. It is important to remember that outsourcing is a business relationship that requires communication and preparation.
10 Questions to Ask An Outsourcing Agency
- How long have you been providing your services?
2. What security measures do you have in place to protect your clients?
3. How often would I receive communication (updates/reports) from you if I were a client?
4. How long will it take you to familiarize yourself with my account? To completely take over my function?
5. How will any issues with my account be addressed?
6. What would happen in the event that my needs change?
7. How much time will I need to set aside to work with your employees?
8. Will I be required to sign a contract?
9 What will be the duration of the contract?
10. What services will not be covered under my contract?
The first thing you should do is determine whether you are an outsourcing candidate. It is important for you to ask the right questions, so that you can determine if outsourcing will increase productivity and decrease your costs. Below we give you some tips on how to successfully outsource a business function to a third-party.
Tips
- Clearly lay out your objectives with a defined scope and schedule.
- Evaluate your potential service providers in the same way that you would a new full-time employee.
- Make sure you do your due diligence and be sure to visit the outsourcing site. For both brick and mortar and virtual centres, make sure that you are working with a reputable company that will be able to provide you with your recordings and reports.